contact Information

Limited Lifetime After-Fire and Water Event
Replacement Guarantee

If this product is damaged by fire or water at any time while still
owned by you (the original, registered owner), Sentry Group
will either ship a replacement or provide a credit or refund equal
to the purchase price paid, at our option. To be eligible for this
guarantee, the original purchaser must register the product online
at www.sentrysafe.com or complete and return to Sentry Group the
enclosed registration card at the time of purchase.
THIS GUARANTEE IS NOT VALID IN MEXICO

To obtain service under the Lifetime After-Fire and Water
Event Replacement Guarantee, please contact the Sentry Group
Customer Care Department by phone at 1-800-828-1438 or
via www.sentrysafe.com. Do not ship your product back to
Sentry Group.

You should be prepared to have the following information
available when you call:
• A description of the fire or water event, unit model number, serial
number, a photo of the burned or water-damaged unit and a copy
of the report from the fire department, insurance or police.

After-Fire and Water Data
Recovery Support Program
If this product is damaged by fire or water at any time while still
owned by you (the original, registered owner), Sentry Group
will attempt to recover your data at no charge to you. This is not
a guarantee that data will in fact be recovered and Sentry Group
reserves the sole right to retrieve data if it is recoverable.

Limited Warranty
Provided that the conditions for warranty eligibility are met, this product
is warranted to the original, registered purchaser for one (1) year from the date of purchase to be free of structural and mechanical defects due to faulty materials or workmanship. If a structural or mechanical defect occurs during the warranty period, Sentry Group will, at its option, (1) repair or replace the defective part(s) or product at no charge; (2) issue a refund of the purchase price paid for the product; or (3) issue a credit to be applied against the purchase of a new Sentry Group product. Shipping/delivery charges may apply and are in Sentry Group’s sole discretion.
To be eligible for warranty coverage, the original purchaser must
register the safe online at www.sentrysafe.com or complete and return
to Sentry Group the enclosed registration card.
For Warranty Service (North America only)
To obtain service under the Limited Warranty, please contact the Sentry Group Customer Care Department by phone at 1-800-828-1438 or via the internet at www.sentrysafe.com. Do not ship your product back to Sentry Group. The Sentry Group Customer Care Department will decide whether to repair or replace your product, issue a refund, or issue a credit.
Limitations Of Warranty
1. Sentry Group’s responsibility and the buyer’s exclusive remedy under the Limited Warranty are limited to the terms stated herein. In no event shall Sentry GROUP be liable for any incidental or consequential
damages (including but not limited to los or damage due to fire, water, theft or vandalism including contents or lost data ) to persons or property resulting from the breach of this or any other express or implied warranty
applicable to ANY product. Some states, provinces and countries
do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
2. Except as may be otherwise provided by applicable law , Sentry group disclaims any and al other covenants and warranties, whether written or oral, express or implied, including, but not limited to , the implied warranties of merchantability and fitness for a particular purpose.
Any implied warranty applicable to this product shall not exceed the standard one year limited warranty. Some states, provinces and countries do not allow disclaimers of implied warranties or limitations on their duration, so the above disclaimer and/or limitation may not apply to you.
3. Sentry Group is not responsible for damage, defects, or malfunction to the product incurred during shipment. The product was packed in accordance with Interstate Commerce Commission specifications, and with reasonable handling, should be in good condition on arrival. Any claims for shipping damage should be made directly to the carrier.
4. This Limited Warranty does not cover defects, damage, or malfunction caused by modification, alteration, repair or service of the product by anyone other than Sentry Group or its authorized representative, or caused by physical abuse to or misuse of the product. Sentry Group specifically disclaims coverage for damage that may result from the improper handling of the product during moving and/or installation.
5. No Sentry Group agent, employee, representative, dealer or retailer has the authority to make or imply any representation, promise or agreement which in any way varies the terms of this Limited Warranty.
6. This Limited Warranty shall apply to new, first quality Sentry Group products and shall not apply to factory seconds or previously-owned products, or products previously damaged by such events including, but not limited to, fire, flood, earthquake, burglary, handling by movers or installers. All of the provisions of this Limited Warranty are separate and severable. If any provision is held invalid and unenforceable, such determination shall not affect the validity or enforceability of the other provisions. This Limited Warranty gives you specific legal rights, and you may also have other rights which vary from state to state, province to province, or country to country.

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